At Print and Mail Runner we believe in great design, but sadly sometimes design is not given the attention is deserves.
Print and Mail Runner can provide a full design service from advising on and fixing artwork issues to make your artwork print ready to a full ‘from concept’ creative and design service. Our studio is charged out in 15-minute slots, so you only pay for the time you use. The best way to keep design costs to a minimum is to provide as detailed and complete specification of what you require. This includes the copy or text, logos, images and pictures along with any particular fonts or colours you want to use. We will always provide you with an estimate of studio time we reckon a job or project will take prior to starting any work so you are aware of the approximate costs upfront which helps with budgeting and avoids any nasty surprises.
The following information will hopefully make you think more about design when planning your next marketing campaign or print collateral.
When considering any marketing activity, it is vitally important that you start off with the 3 pillars:
Finding the right message for the right audience delivered via the right medium. But even when you have this sorted it is vitally important that you consider carefully how it is presented i.e. the design.
Good design will help you attract more clients!
Good design will help you get more from your marketing collateral.
Good design should be viewed as an investment NOT a cost.
When it comes to marketing your business, finding the right message for the right audience can be difficult. But figuring out what you want to say and to who is only the beginning.
You should be asking how to make design work, how to keep it working and most importantly how it can help you attract more business.
It’s about asking – What is good design? What does it look like and what makes it work? Equally you should also think about what bad design look like and how can it be avoided.
Here are a few thinks to consider:
Keep it Simple
It is reckoned that 48% of people cite design as the number one factor in judging the credibility of a business. What this means is that just on an initial look or scan of your marketing collateral your potential customers will decide whether or not you’re a trustworthy and legitimate business. And that’s before they’ve read your catchy strapline! To put it bluntly, if it’s out there to be seen, it’s out there to be judged. So, with that in mind, how can you ensure that all of your marketing materials provoke a positive reaction? The simple answer is to keep it simple. In fact, that’s just what Kelly Johnson had in mind when he coined that golden old design principle back in the 60s; KISS (Keep It Simple Stupid).
Some tips on KISS:
Avoid jargon. Although it’s often used with the best of intentions, business jargon can all too easily wind up alienating your listener and, at worst, making them feel patronised. The last thing anybody wants is to be made to feel inferior, and confusing business-speak can have exactly that effect. Simply put: in business it’s better to be a Hemingway than a Shakespeare.
Be economical. Try not to use your headline to describe what’s being shown in an image, and, vice versa, try to avoid using an image to represent exactly what’s being said in a headline. This is an easy but effective technique that can have a big effect on the quality of your marketing material.
Don’t overwhelm. If possible, steer away from using lots of different colours at the same time, and try not to combine large imagery with large headlines; when there’s too much to look at people will become confused and often won’t know what the point of your message is.
Consider this quote from Albert Einstein: “If you can’t explain it to a six year old, you don’t understand it yourself.” This translates very well as a marketing concept. So, with each piece of your marketing try to consider that if you were to describe it to a six year old, would they
understand what you were selling?
Keep it Clear
These days, when it comes to visual advertising, people don’t read, they scan. This is an unfortunate consequence of the digital age, and perhaps the only writers not affected by it are novelists. For everyone else, though, it pays to write for the scanners. The trick here is to optimise your marketing for skim reading. Make it scan-friendly. Focus on the relevant message and repeat it throughout. Constantly remind your audience what you want them to do. Remember that the average human has an attention span of 8 seconds and can read 300 words per minute. This allows us to assume that most people will only make it through 40 words of text before getting bored.
This might be an exaggeration, and it certainly isn’t representative of everyone, but in the spirit of playing it safe you have to consider what you can achieve within that time frame, or, within those 40 words. If you’re about to circulate a print ad containing a large amount
of body copy, think about what the core message is, and see if anything around it can be shaved away.
Remember: if you can say it in 8 seconds, then everyone’s going to hear it; they won’t have time not to. Once it’s been established that people are in fact scanning your content, you then need to think about how exactly they’re scanning it. A study conducted by the Neilson Norman Group showed that people often read web pages, newsletters or leaflets (i.e bodies of text) by scanning two horizontal lines across the top of the page, and then one vertical line down the left-hand side, which happens to be the shape of an “F”. In relation to content, this suggests that people are reading headlines followed by the first sub-heading, and then
scanning the first couple of words of each subsequent line in an attempt to pick out relevant information.
Make that process easy for them. Create relevant headlines and sub-headings. Put important bits of information in bold or italics to catch a reader’s eye as they scan over your content. Speaking of headlines, here’s what legendary advertiser David Ogilvy had to say on the matter: “On the average, five times as many people read the headline as read the body copy. When you have written your headline, you have spent eighty cents out of your dollar.”
So, whether it’s a print ad, blog post, or magazine article, your key message should always be present in the headline. A simple way of ensuring this is to apply the Einstein principle to every headline you come up with.
Keep it Relevant
Specifically, this refers to your call-to-action (CTA). Which is your key tool for provoking an immediate response from an audience. Remember that a relevant call-to-action is the
most effective means of turning passive interaction into active pursuit of a product or service.
First of all it’s important to be clear that your CTA means nothing if it isn’t aimed at the proper audience. Though this seems obvious, there are still many businesses out
there who find great difficulty in connecting with their target market. It’s important to remember that your CTA should take into account, and be targeted towards, a specific stage of the buying cycle. Try to tailor your CTAs to your current or potential customer’s buying cycle.
Another important component of effective CTAs are action verbs: Join. Learn. Free. Now. Save. Words like these direct prospective clients toward a desired action.
The key point to remember is that your CTA should be a necessary and enticing addition to the content you’re already providing. Think about what your prospective clients need and mix it right into your call-to-action.
Keep it Useful
Most of the time, marketing is seen as fringe information; the general consensus is that it’s peripheral, there’s a lot of it, and nobody pays it much attention. This is because the simple (if slightly ugly) truth is that people don’t really care about anything unless it benefits them in some way. It’s possible that this is nothing more than a gut reaction to the sheer volume of advertisements we’re subjected to on a daily basis; but whatever the reason, it has serious implications for your business and your marketing. The problem is that many people have stopped listening because they assume that all marketing is superficial, manipulative, and offers no real substance. This results in what can be called Apathetic Consumer Syndrome — defined by a general feeling of numbness towards all forms of advertisement and marketing — and the best remedy for this kind of ailment is a healthy dose of useful content: marketing that benefits the prospective client — working for its living instead of just sitting back with its feet up. It’s about providing quality content first, with no pretences; and only after it has been consumed and deemed useful can you expect prospective clients to engage with your call to action. You need to provide content that’s informative, practical, educational,
and, most importantly, free. No strings attached, no hidden terms, no sleazy salesmen hiding behind a tree.
Keep it Useful (continued)
Consider the following extract from a Guardian article looking at how many adverts we’re exposed to on a daily basis: “In 90 minutes, [our participant] saw 250 adverts from more than 100 brands in 70 different formats. The number recalled without prompting was 1.” If you want to be the 1 in 250, you have to stand out. You have to do something worth remembering; something that looks good, sounds good, and acknowledges that its target audience is both intelligent and human. You have to provide as much value as possible, in whatever way possible.
Some tips on the creation of useful marketing:
Show the benefits and not the features — “See the world like never before in crystal clear HD” instead of “Displays images at a resolution of 1080×720”.
Find the demand in what you’re offering and turn it into meaningful content — Why are people buying whatever it is that you’re offering? What problem does it solve? If you’re selling a vacuum cleaner then people will be buying it to clean things, so you’re marketing could be focussed on offering cleaning tips and how-to guides.
Create succinct and relevant headlines — remember the David Ogilvy quote; if your message isn’t in the headline then experiment with different ways of incorporating it, as long as it gets there in the end!
Always tell prospective clients what’s in it for them — people generally respect businesses who are open and transparent with their customers, and tend to distrust those who are ambiguous and evasive.
Keep it Clean
This isn’t the dirty language sort of clean, it’s more literally about the aesthetic and editorial quality of your marketing. A study found that a single spelling mistake on a piece of marketing collateral can reduce a company’s revenue by half. This highlights (though quite dramatically) the importance of quality even on a minute scale.
When it comes to grammar, it’s not enough to rely on auto-correct alone; remember that word processors don’t flag up the improper use of words. Its and It’s. There, Their and They’re. Where and Were. Misplacing apostrophe’s. Unfortunately, these also happen to be the easiest mistakes to miss when checking back over your work.
So, the thing to do is proofread. Proofread everything multiple times, preferably by someone who didn’t write it (often the writer is the person most prone to making mistakes, as they know the text too well and so can easily miss small mistakes). It’s good to send it to a fresh pair of eyes, and then to go over it again yourself, ideally with a magnifying glass and a pair of tweezers, before signing it off for print. Re-prints can be costly – check twice, print once!
Above all else, keeping things clean is about respecting your current and prospective clients.
Small mistakes risk giving off an unprofessional image and can make people question your authority on a subject. So, it pays to be thorough; and though, unfortunately, you’re not likely to receive credit for good spelling and grammar, you’re quite likely to receive criticism for the alternative. Never underestimate how unforgiving people can be of poor quality. There are so many fraudulent entities out there in the world, and so many reasons to be suspicious, that modern consumers can often equate things as: bad quality = scam.
Keep it Clean (continued)
Good design is an integral part of any successful business, and it really can be the difference
between a potential client choosing to work with you or moving on to your nearest competitor.
We’ve covered some of the basics, but there’s still lots more to consider. If you want to
learn more about how good design can change the face of your business and attract more clients, then why not get in touch for a free consultation?
Remember: Print & Mail Runner can provide a full design service from advising on and fixing artwork issues to make your artwork print ready to a full ‘from concept’ creative and design service. Our studio is charged out in 15-minute slots, so you only pay for the time you use. And remember the best way to keep design costs to a minimum is to provide as detailed and complete specification of what you require. We will always provide you with an estimate of the studio time we reckon a job or project will take prior to starting any work so you are aware of the costs upfront which helps with budgeting and avoids any nasty surprises.