Some FAQ's
On this page you’ll find some of the questions that we are asked on a daily basis. However if this FAQ’s page doesn’t have the answer you are looking for click the big blue contact us button below and we’ll be happy to help you.
Spam is an unsolicited mailing that comes through your letterbox or is sent to your office uninvited. The top Direct Mail companies use lists of people that have opted-in to receive information from certain specified categories of products and services. The great thing about a quality mailing list is that the people on the list have already shown intent towards what you are approaching them with – this is half the battle when trying to sell to new customers.
Direct Mail is a very effective way to attract new customers to your company and Business to Consumer mailing is a huge worldwide industry. However, most Direct Mail companies can offer campaigns that allow you to contact businesses as well. If you are looking to establish relationships with other businesses and expand your client base then a Business to Business campaign could be very worthwhile.
Yes and no, some Direct Mail companies will allow you to focus in and target very specific geographical areas or customers and do not have a minimum order. Whereas others will only deal in bulk lists – with these companies, we are talking lists of thousands, rather than hundreds of contacts. Before buying your list it is important to establish exactly what you want to achieve, your budget and most important the value of each new customer. Bear in mind that Direct Mail is often most effective in bigger campaigns. You may have to send out 10,000 letters or emails in order to secure 200 responses. This may seem a lot, but if you can turn this interest into 100 new clients the process will have paid for itself many times over.
This depends entirely on what kind of list you are looking for. Be as a specific as possible when requesting the data and the Direct Mailing companies will do their best to match a list to your requirements. It is sometimes possible to request contacts by individual postcodes, or by type and size of business if you are looking for a Business to Business campaign. Many options are available so get in touch with the Mailing houses and see what they have to say.
The most common and easiest way to place an order is to send an e-mail to either: alastair@pm-runner.co.uk or sales@pm-runner.co.uk and let us know what it is you require – product, quantity etc and we will sort out a price for you. Once you are ready to go ahead all you need to do is e-mail over your print ready artwork and confirm the delivery address and we will sort it from there. If you need assistance with artwork we will discuss your requirements, give an estimate on timescales and cost and produce a proof for your review and approval. Alternatively, you can give us a call on: 0191 580 2031 or send an enquiry via the website: https://pm-runner.co.uk/request-a-quote-page/
Our standard production and delivery times are between 3 and 5 days from receipt of print ready artwork, but this maybe longer for certain items such as flags, fabric displays and promotional products, which may take up to 10 working days. If you need to meet a particular deadline, please get in touch and we will advise on specific turnaround and delivery times. We do offer an express 2-day or even a 1-day turnaround on certain product lines. For more information, please get in touch.
In most cases you can send your artwork by e-mail, but if the file is large then you can use one of the file transfer services such as WeTransfer, Drop Box, Mail Big File etc
Our preferred way to receive artwork is as a print ready PDF, but we also accept high-res JPEGs. If possible artwork should be supplied in CMYK. If your artwork is set up in a different format, such as RGB it will be automatically converted to CMYK at the proofing stage which may vary the colour of your artwork. A proof will be supplied so the artwork can be checked and approved prior to it going to print.
For small format jobs, such as flyers, booklets, business cards and stationery we would advise the resolution should be set to a minimum of 300dpi. Large format jobs such as posters and roller banners should be set to a minimum of 150dpi and outdoor vinyl banners we would advise the artwork to be set to between 75 – 150 dpi.
At Print & Mail Runner we provide a cast iron satisfaction guarantee! What this means is that you do not receive and invoice until after you have received your stuff and you are totally happy. Our standard credit terms are 14 days from receipt of invoice. You can pay by a credit or a debit card either by following the link on the invoice e-mail or by calling us on: 0191 580 2031. Alternatively, you can pay by bacs or even send us a cheque.
VAT on printed products can be quite a complicated. In broad terms leaflets and booklets are generally VAT free, although some printed products require VAT depending on the artwork such as if a flyer states “Free entry with this flyer” of if they have any special finishes, are over a certain size or the weight of the stock used. We do have an information sheet available with a more detailed explanation. If you would like one, please either drop us a line or give us a call.
Delivery to one mainland UK address is always included in the price shown on the website or any quote we send out so there are no hidden or extra payments to add on and give you a nasty surprise.
In the majority of cases orders are despatched on a next day delivery service via a national courier. In some instances, deliveries may take longer to arrive if the delivery address is outside mainland UK such as Northern Ireland, Isle of White or the Scilly Isles.
In most cases – yes, if it has been despatched via courier, we will send you tracking information via e-mail along with a 1 hour delivery window of when the order will arrive. You will have the option to change the delivery day, get it delivered to a safe place or neighbour or to a local ‘pick-up’ point. In some instances, we may send the order out via Ryal Mail on a 1st Class service, which cannot be tracked. For some local deliveries we may deliver it directly ourselves but will inform you of this prior to arrange a convenient time.
You can opt for a Pre-12pm (£7.00 extra) or a Pre-10:30am delivery (£16.00 extra).
All of the paper that we use comes from FSC Certified suppliers. We have a full chain of custody and are ISO Certified in Environmental Management Systems.
We can offer a range of bespoke sizes and quantities. If you require a specific size or quantity please contact us via e-mail, telephone or via the website and we get back you straight away with a quote.
We do not have a minimum quantity you can order just one or a million plus of anything! But it is worth bearing in mind that economies of scale do come into play and that there are set up and processing costs incurred on all orders.
Yes, we provide a 100% cast iron satisfaction guarantee. This is because you do not pay for your stuff until you have received it and you are totally happy so, you are always in control 😀. It is our job to make sure you get exactly what you want, when you want it – brilliant!
Yes, our standard credit terms are 14 days from receipt of invoice.
The most common and easiest way to place an order is to send an e-mail to either: alastair@pm-runner.co.uk or sales@pm-runner.co.uk and let us know what it is you require – product, quantity etc and we will sort out a price for you. Once you are ready to go ahead all you need to do is e-mail over your print ready artwork and confirm the delivery address and we will sort it from there. If you need assistance with artwork we will discuss your requirements, give an estimate on timescales and cost and produce a proof for your review and approval. Alternatively, you can give us a call on: 0191 580 2031 or send an enquiry via the website: https://pm-runner.co.uk/request-a-quote-page/
Our standard production and delivery times are between 3 and 5 days from receipt of print ready artwork, but this maybe longer for certain items such as flags, fabric displays and promotional products, which may take up to 10 working days. If you need to meet a particular deadline, please get in touch and we will advise on specific turnaround and delivery times. We do offer an express 2-day or even a 1-day turnaround on certain product lines. For more information, please get in touch.
In most cases you can send your artwork by e-mail, but if the file is large then you can use one of the file transfer services such as WeTransfer, Drop Box, Mail Big File etc
Our preferred way to receive artwork is as a print ready PDF, but we also accept high-res JPEGs. If possible artwork should be supplied in CMYK. If your artwork is set up in a different format, such as RGB it will be automatically converted to CMYK at the proofing stage which may vary the colour of your artwork. A proof will be supplied so the artwork can be checked and approved prior to it going to print.
For small format jobs, such as flyers, booklets, business cards and stationery we would advise the resolution should be set to a minimum of 300dpi. Large format jobs such as posters and roller banners should be set to a minimum of 150dpi and outdoor vinyl banners we would advise the artwork to be set to between 75 – 150 dpi.
At Print & Mail Runner we provide a cast iron satisfaction guarantee! What this means is that you do not receive and invoice until after you have received your stuff and you are totally happy. Our standard credit terms are 14 days from receipt of invoice. You can pay by a credit or a debit card either by following the link on the invoice e-mail or by calling us on: 0191 580 2031. Alternatively, you can pay by bacs or even send us a cheque.
VAT on printed products can be quite a complicated. In broad terms leaflets and booklets are generally VAT free, although some printed products require VAT depending on the artwork such as if a flyer states “Free entry with this flyer” of if they have any special finishes, are over a certain size or the weight of the stock used. We do have an information sheet available with a more detailed explanation. If you would like one, please either drop us a line or give us a call.
Delivery to one mainland UK address is always included in the price shown on the website or any quote we send out so there are no hidden or extra payments to add on and give you a nasty surprise.
In the majority of cases orders are despatched on a next day delivery service via a national courier. In some instances, deliveries may take longer to arrive if the delivery address is outside mainland UK such as Northern Ireland, Isle of White or the Scilly Isles.
In most cases – yes, if it has been despatched via courier, we will send you tracking information via e-mail along with a 1 hour delivery window of when the order will arrive. You will have the option to change the delivery day, get it delivered to a safe place or neighbour or to a local ‘pick-up’ point. In some instances, we may send the order out via Ryal Mail on a 1st Class service, which cannot be tracked. For some local deliveries we may deliver it directly ourselves but will inform you of this prior to arrange a convenient time.
You can opt for a Pre-12pm (£7.00 extra) or a Pre-10:30am delivery (£16.00 extra).
All of the paper that we use comes from FSC Certified suppliers. We have a full chain of custody and are ISO Certified in Environmental Management Systems.
We can offer a range of bespoke sizes and quantities. If you require a specific size or quantity please contact us via e-mail, telephone or via the website and we get back you straight away with a quote.
We do not have a minimum quantity you can order just one or a million plus of anything! But it is worth bearing in mind that economies of scale do come into play and that there are set up and processing costs incurred on all orders.
Yes, we provide a 100% cast iron satisfaction guarantee. This is because you do not pay for your stuff until you have received it and you are totally happy so, you are always in control 😀. It is our job to make sure you get exactly what you want, when you want it – brilliant!
Yes, our standard credit terms are 14 days from receipt of invoice.
Direct Mail
Spam is an unsolicited mailing that comes through your letterbox or is sent to your office uninvited. The top Direct Mail companies use lists of people that have opted-in to receive information from certain specified categories of products and services. The great thing about a quality mailing list is that the people on the list have already shown intent towards what you are approaching them with – this is half the battle when trying to sell to new customers.
Direct Mail is a very effective way to attract new customers to your company and Business to Consumer mailing is a huge worldwide industry. However, most Direct Mail companies can offer campaigns that allow you to contact businesses as well. If you are looking to establish relationships with other businesses and expand your client base then a Business to Business campaign could be very worthwhile.
Yes and no, some Direct Mail companies will allow you to focus in and target very specific geographical areas or customers and do not have a minimum order. Whereas others will only deal in bulk lists – with these companies, we are talking lists of thousands, rather than hundreds of contacts. Before buying your list it is important to establish exactly what you want to achieve, your budget and most important the value of each new customer. Bear in mind that Direct Mail is often most effective in bigger campaigns. You may have to send out 10,000 letters or emails in order to secure 200 responses. This may seem a lot, but if you can turn this interest into 100 new clients the process will have paid for itself many times over.
This depends entirely on what kind of list you are looking for. Be as a specific as possible when requesting the data and the Direct Mailing companies will do their best to match a list to your requirements. It is sometimes possible to request contacts by individual postcodes, or by type and size of business if you are looking for a Business to Business campaign. Many options are available so get in touch with the Mailing houses and see what they have to say.