OK – what do you want to know? 😊
How do I place an order?
At P&MR we want to keep things as simple as possible so try to make placing an order with us easy – because after all without orders from our fab customers – there’d be no us! So, there are three simple, straight forward steps:
First you need to tell us what you want via telephone: 0191 580 2031; e-mail: email@example.com or the website: http://www.pm-runner.co.uk/request-a-quote and we will get a quote back to you straight away – promise.
Once you’ve had a chance to say “wow – what fantastic value!” and you are clamouring to go ahead we need to talk about artwork i.e. – do you have any? If you do – fab, send over the print ready files and we’ll get cracking straight away. If not – no problem, we provide a design service. Give us a bell or send us an e-mail with as much info as possible about what you want – logos, text, images etc and we will put together an initial draft proof. From there – a few tweaks and bam! it’s done and off to print.
The presses are then rolling, the finishing guys are finishing, your order is packed, shipped and delivered to your door.
And here’s the best bit (our cast iron, satisfaction guarantee 😊 – then (and only then) do you get an invoice and pay – brilliant!
When will I get my order?
Thankfully, this is not “how long is a piece of string” – hoorah! From sign-off of artwork all orders will be delivered by tracked courier with 7 days, with 90% of orders being with you within 3-4 days (we will give you a definite timescale at point of enquiry). An Express service is also available – just get in touch to find out more.
Do you do design?
Yes, we do provide a design service from simple things like altering / updating current artwork with new contact details, addresses etc to starting with a blank sheet of paper and going from there.
We charge the studio out at £35/hr (+ vat), so the best way to keep the cost down is to provide as much info as possible about what you require – logos, text, images etc and we will put together an initial draft proof. From there – a few tweaks and bam! it’s done and off to print.
Is it best to order larger quantities?
Ah now here’s an age-old question – the one about ‘economies of scale’. Whilst it is true that the more you order the lower the unit value, this only makes sense if you are going to put your print to good use in a reasonable short period of time and not leave it mouldering in a store cupboard for eons until it becomes outdated and useless. If you are order some new stationery, only get enough for the next 3 months, not 3 years. Then if you want to make a change – you can easily and without waste. Everybody wins – including the dolphins 😊
At P&MR we will always try to provide best advice on how much you should order by asking questions like – what it is going to be used for – if you want to discuss how much you should get please call 0191 5802031 or email firstname.lastname@example.org for a chat and some straight forward advice.
Will you check my file before printing it?
Yes, of course we will! As part of the pre-flight check we will make sure your artwork is print ready before we start printing.
If we find anything wrong with it in terms of quality, resolution, bleed, position, size etc. we will contact you and advise you on the best way to sort it. If you can’t, we will offer a solution.
Unfortunately, we do not check files for spelling or grammatical errors, so PLEASE, PLEASE, PLEASE print out your artwork on a desk top printer and get it proof read by you and at least 1 other person – the more the merrier before signing it off. Because once it’s gone to print – it’s gone!
What type of file formats do you accept?
Adobe Acrobat PDF format files are our preferred choice. PDF’s must be press optimised (print ready) with bleed and crop marks.
Quark Xpress or Adobe InDesign files are acceptable if ‘collected for output’ (QuarkXpress) or ‘packaged’ (Adobe Indesign) so that all the files and fonts are included. Pages must be set up to the correct size with at least 3mm bleed.
Illustrator files are acceptable, ideally saved in .PDF format. Bleed and crop marks must be included, and all fonts converted to outlines.
Photoshop or similar files should be supplied as 300dpi CMYK. Highest quality JPG is acceptable, bleed and crop marks must be included.
Microsoft Word, Excel, Publisher and PowerPoint files are acceptable, but ideally should be converted to PDF format.
I have place an order but just noticed a mistake on my artwork?
I don’t want to sound to preachy, but it is VERY IMPORTANT that you check that all information is correct before you place your order. It may be useful to print out your artwork / proof on your desk top printer and get someone to have a look at the files before sending them – if you can get more than one person – even better – the more the merrier! If you do find that you have made a mistake it is very important that you contact us immediately. We want you to be happy so if your job has not been processed then there will be no charge and we will await your new – SUPER CHECKED file(s). If, however your job has been completed or processed then unfortunately we would need to charge you the extra to get them re-done, which is not good for anyone ☹
I have order booklets, how do I supply my file?
We require single page PDF files in sequential order eg 1, 2, 3, etc, NOT as spreads, you don’t need to worry about how the booklet will work, we can do that for you.
If you have set the pages up at A4 but want A5 don’t worry we can scale them down to fit.
Will you check my leaflets folds correctly?
Yes, anything that is folded would be checked before we run the job, we would contact you if there is a problem.
Can I get a proof?
No problemo, we can supply you with a print ready pdf proof via e-mail prior to us sending it to print.
If you want us to provide a digital ‘hard-copy’ proof unfortunately there would be an additional charge – sorry.
Please call 0191 5802031 or email email@example.com us to discuss it.
Will the colours printed be the same as I see on my screen?
No. This is because the image you see on your screen is made up of RGB colours and your screen is in effect a big light bulb, so what you see is called additive colour. As paper cannot be illuminated, the ink colours do not have the benefit of enhancement by light. This has the effect of making them brighter (commonly referred to as subtractive colour). We do however calibrate our printers to ensure the best colour range possible. If in doubt we recommend you order a ‘hard-copy’ proof. If you do not order a proof, you will be agreeing to accept any final prints unchecked.
What is bleed?
Bleed is a very important element that must be taken into consideration when creating any printed piece. Bleed refers to any artwork where colour is going to the edge of the page. You must provide additional colour or image outside the cut area – minimum 3mm, so when items are cut down there is no white paper showing around the edge of a printed piece. We would also advise text and borders etc. be around 3mm away from the edge of the printed piece.
If you need advice on adding bleed or any aspect of design, please just drop us an e-mail to: firstname.lastname@example.org or give us a call on: 0191 5802031
How do I know the total cost?
All prices shown are excluding VAT (where applicable), but do include standard delivery to one mainland UK address. If you would like more information about which products are VAT exempt, or delivery to multiple addresses please get in touch.
How do I pay?
At Print & Mail Runner we provide a cast iron satisfaction guarantee, which means you do not pay for your stuff until you have received it and you are totally happy – brilliant!
Once you have got your awesome print we will then send you an invoice, which you can pay by cheque, bacs, via an online payment link or call us to pay by credit or debit card.
All payment options are provided with the invoice.
How can I contact you?
You give us a call on 0191 580 2031 and speak to a real person, who will either answer your query over the phone or arrange for someone to come and meet with you to discuss your requirements further. Or, you can drop us an e-mail to: email@example.com and we will get straight back to you. We also have a contact us page on the website: http://www.pm-runner.co.uk/contact